The People Behind the Product
With Advisor’s Ally, customer service isn’t just the software’s built-in ease of use or the comprehensive Help System. It really begins with people… a full staff of sales and support people, backed by a corporate programming and administrative staff. You’re not just buying a software program; you’re buying the support of our entire company! For sales, email KarenHaggerty@AllyCRM.com or call 215-699-4247. For support, email BillKinney@AllyCRM.com or call 215-947-7725.
Software Support Policy
Scherrer Resources, Inc. is committed to providing timely and effective support for its clients. This is accomplished by the assignment of experienced software product representatives and customer support technicians. Product telephone support is available from your sales representative and the help desk by telephone from 9:00 AM to 6:00 PM Eastern Standard time Monday through Friday except for national holidays. Telephone support is FREE for the first 30 days after purchase and is available for a fee thereafter on a toll free 800 number.
Tier 1 Support – Corporate Level: This premium service includes two free shipments per year of our then current version, plus Ally Newsletter, and 800 phone line access. Perfect for the heavy-duty user.
Tier 2 Support – Support Plus Pack Level: Annual technical support.
Our Corporate Team is Ready to Support You!
Scherrer Resources, Inc. is a Pennsylvania corporation (www.ScherrerResources.com) and our team is led by CEO founder Jim Scherrer, and includes application software developers, webmasters, help desk technicians, analysts, and account representatives assigned to each of our licensees.